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How to sign in to Microsoft Teams

Microsoft Teams is one of the many video conferencing tools to have taken the world by storm over the past couple of years. Along with Google Meet and Zoom, Microsoft Teams has proven essential for businesses as they have sought to maintain productivity levels and find new collaboration opportunities during the Covid-19 pandemic.

However, before individuals can take advantage of the wide range of features provided by Teams, there is a first hurdle to overcome: they must log in. Luckily, signing into Teams is pretty easy.

Also, it’s important to note that if you’re just joining a Teams call that someone else has invited you to, you don’t actually need a Teams account. However, if you want to set up a call, a free or paid Teams account is required first.

Here’s everything you need to know about how to sign in to Microsoft Teams.

Step one: Sign up with a Microsoft account

Signing up for Microsoft Teams

(Image credit: Microsoft)

If you’re trying to sign in to Teams for the first time, you’ll need to sign up first. Since most people will have a Microsoft account (it’s required for many company services), just open your Teams app and enter the email address associated with that account. Next, enter your password (you may need to create it if you haven’t already) and select “Reconnect”.

Step two: Sign up without a Microsoft account

Microsoft Teams

(Image credit: Microsoft Teams)

If you don’t have a Microsoft account, you can still sign up for Teams. To do this, open the Teams app, select “Sign up for free” and choose one of two account options – Personal or Enterprise. Then simply follow the on-screen instructions to complete the registration process. Be aware that signing up for Teams for personal use or for a small business is different from using your work or school account – both of which are normally set up by an administrator.

Step Three: Sign in to Teams

Microsoft Teams Web Login

(Image credit: Microsoft)

Once you’re happy with the sign-up process, it’s time to sign in to Teams. Open the program, either by finding the downloaded software, available on Windows and Mac PCs, as well as mobile devices, or by navigating to the Teams web client. Open Teams and enter the username and password you created when you initially signed up.

Fourth step: different connection paths

Microsoft Teams

(Image credit: Shutterstock / Daniel Constante)

As mentioned above, Teams can be accessed using several different methods, each of which slightly alters the login process. For Windows 10 users, for example, click on the start menu, search for Teams and load the program. If you’re using Windows 11, the Start menu isn’t quite the same as with previous versions of the operating systems, but you should still be able to locate Teams on your desktop or through the search bar. Mac users, meanwhile, should be able to find Teams in the Applications folder.

If you prefer to sign in to Teams using a web browser, the process is quite similar. Just go to https://teams.microsoft.com/ and enter your credentials. The web version of Teams should work for all modern browsers. And finally, if you’re using Teams on your mobile device, you’ll need to open the app (assuming it’s already been installed) and, again, enter your email address and password. It will work for iPhone, iPad and Android devices.

Step Five: Log in as a Guest User

Microsoft Teams guest user

(Image credit: Microsoft)

If you’ve received an invitation from someone else to join a Teams call, you don’t necessarily need to sign in to Teams. To join a meeting as a guest user, the login process is very different. Click the invite link – either in your personal calendar or in the email sent to you – and Teams will load in your web browser.

You will then be asked to set your name. You can call yourself whatever you want here, but try to consider how formal the call might be. Your first name is probably fine and will make it easy for others on the call to identify you when you speak. This is also where you’ll see a preview of your video and audio output, so feel free to tinker now to make sure everything is clear. Then click “Join Now” and the meeting will begin.

Step Six: Troubleshoot Connection Issues

Microsoft Teams connection error

(Image credit: Microsoft)

In the unlikely event that you encounter an error message when trying to sign in to Teams, there are a number of fixes you should try. Some common issues are listed here.

0xCAA20003 – You encountered a permission problem. If you are faced with this message, check that your date and time are correctly configured. Otherwise, it will affect your ability to log in to certain sites and platforms.

0xCAA82EE2 – The request has timed out. probably means that you are having problems with your internet connection.

There is also “0xCAA90018 – You are not using the correct credentials. Check your username and password if you receive this error message.

Another good idea that might help with any sign-in issues you’re having is clearing your local Microsoft Teams cache. On Windows, this can be achieved by opening your start menu, entering “run” in your search box, and then entering “%appdata%Microsoft”. You will then be presented with Windows Explorer. Delete the Teams folder and relaunch the app and your cache will now be deleted.

Step Seven: Log Out

Sign out of Microsoft Teams

(Image credit: Microsoft)

Most Teams users will simply end their calls and, perhaps, close the app. However, if you use a shared device or just prefer to be signed out of the program for privacy reasons, start by clicking on your profile picture. Where it says “Accounts and Organizations”, select your personal or small business account, click on “Settings” and press “Sign Out”. If you want to switch to another account, follow the same process but under ‘Accounts and Organizations’, just choose the account you want to switch to.


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